| Return Policies |
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Returns and Exchanges for Domestic Orders: Below is a brief outline of our return policies, for the fill policies, please see our terms and conditions. What items can be returned: BrattDecor.com can only accept returns of merchandise purchased from our website. A return request must be initiated within 30 days of delivery for most items*. The "return window" for each product is displayed in account/my orders. All items to be returned must have a RA# (return authorization number) from our solutions department prior to return. Returns without a RA# will not be accepted. * We cannot accept returns on monogrammed, personalized, gift cards, special-order items, custom upholstery, any customized item, hardware packs, touch-up paint, color or fabric samples, floor models, or AS IS items. All returned items must:
* be in it’s original packaging * including all parts and hardware * including original packing slip * include the RA number on the outer carton. How to return a product: To initiate a return/exchange, please log into your account/my orders. Once your "return request" has been reviewed, you will receive a follow-up email with a link to complete the return, including the ability to print the shipping label or generate a call tag. Once the items are received, and checked. Refunds/Store Credits will be issued within 30 days. Refunds will be given in the original form of payment. Store credits must be used within 1 year. No refund/credit will be issued for items missing parts, original box, packaging material, content, accessories and/or hardware. In the case of returns for dissatisfaction/buyer’s remorse, return shipping and restocking fees will apply. For complete return policies, including the return policies for international orders, please see our terms and conditions. |